Refund & Cancellation Policy
How CoDesign subscription cancellations, refund reviews, and Paddle refund processing work.
Effective August 12, 2026
This policy applies to Monthly, Yearly, and Lifetime purchases made for CoDesign through Paddle.
It supplements the billing terms in our Terms of Service and does not limit mandatory consumer rights available under applicable law.
Canceling a subscription
Monthly and Yearly plans renew automatically unless canceled before the next renewal. You can cancel through the Paddle customer portal linked from your CoDesign account page.
A standard cancellation takes effect at the end of the current paid billing period. You keep paid access until that date, and no further renewal is charged. Lifetime is a one-time purchase and does not renew.
Refund eligibility
Except where required by law, CoDesign purchases are final and non-refundable. We do not provide credits or prorated reimbursements for unused time, and canceling a subscription does not refund the current billing period.
We may review exceptional cases, including duplicate charges, a charged amount that differs from checkout, an unauthorized payment, or a paid purchase that was not delivered and could not be restored within a reasonable period.
Requesting a review
Email support@codesign.club as soon as reasonably possible. Include your CoDesign account email, Paddle order or transaction number, payment date, and a clear description of the issue. Submitting a request does not guarantee approval.
Approved refunds are returned to the original payment method through Paddle. Processing and posting times depend on Paddle, the payment method, and your financial institution.
Contact
Questions about billing, cancellation, or a refund review may be sent to support@codesign.club.